Flood Tracker - Sewerage & Water Board of New Orleans

SWBNO Offers Limited-Time Late Fee Waiver for Customers with Past-Due Balances Updated 6/10/2025 11:28:29 AM

SWBNO is giving customers with past-due balances a chance to get back on track this summer— without paying late fees. From now through August 31, customers who enroll in an interest-free PromisePay payment plan will have all late fees waived before their next billing cycle.

To enroll or learn more, visit https://swbno.promise-pay.com/ or call (504) 565-2905.

Read full release here.

Sign up for AutoPay! Updated 6/10/2025 1:13:45 PM

Five minutes now will help your future self save time. Take the stress out of paying your bill on time!

Our new online Customer Portal allows you to sign up for automatic monthly payments. AutoPay is easy, convenient, and a safe way to pay your Sewerage and Water Board bill. It saves you time and money - no checks to write, no stamps to buy! And it's safe.

Participating customers receive an itemized bill to review approximately 21 days before the payment is debited.

To enroll in AutoPay, follow these steps:

1. Log in to your account at myaccount.swbno.org

2. Click Payments in the left menu.

3. Click Edit on the far right.

4. Select the payment method you’d like to use from the dropdown.

5. Review the terms and conditions and select yes.

6. Save your automatic payment set-up.

Check out this step-by-step Video.

SWBNO Announces Board of Directors Council District E Vacancy Updated 6/13/2025 3:32:53 PM

The Sewerage and Water Board of New Orleans (SWBNO) is accepting applications for a citizen member seat on its Board of Directors.

Council District E Representative (vacancy effective May 21, 2025)

Applicants must:

Be a registered voter in Orleans Parish.
Have been a resident of Orleans Parish for two years prior to their appointment.
- Applicants for the Council District vacancy must reside in the City Council District for which he or she applied.
Have experience in either architecture, environmental quality, finance, accounting, business administration, engineering, law, public health, urban planning, facilities management, public administration, science, construction, business management, community or consumer advocacy, or other pertinent disciplines.

Interested parties are encouraged to learn more and apply at: https://www.swbno.org/Notices/VacancyDistrictE

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