When you wish to connect a water service line to a public water main, you must alert us so that we can determine the impact of limiting water service in that area while you perform the work. This process is called a “test closure.”
Once that determination is made, you must also request a “water connection closure,” which will limit water service in the desired area so the service line work can be performed.
To make either of these requests, please contact our Networks Dispatch Department at 504.942.2920 or 504.942.2921. Requests must be made at least 14 days before the date you wish us to conduct the test closure or connection closure. Our response will be limited by the availability of our crews, but we will try our best to work with you and your schedule.