As of September 6, 2024, the bill dispute and adjustment process for SWBNO customers has changed per a recent ordinance from City Council and new laws from the Louisiana Legislature. All billing disputes, investigations and hearings will now go through a 3rd party, Hammerman & Gainer International (HGI).
Customers can contact HGI directly with the information below. HGI will also have a representative at 625 St Joseph Street in our Customer Service Department from 8:00a.m. - 5:00p.m.
Email: info@swbappeal.com
Phone: (504) 910-6484
Customers can continue to contact our Customer Service Department or call 504-52WATER and we will send your information directly to HGI for your bill dispute.