When we can't read your meter, we estimate your bill. We have improved how we do that so that any estimate better reflects how much water you actually used. Continue reading for more details and frequently asked questions.
The Sewerage and Water Board of New Orleans has released a digital map of the city’s drainage system to help residents better understand how we manage storm water. Please explore the map to see where our pump stations stand, what neighborhoods they drain, and where the water goes.
The Sewerage and Water Board, as part of its regulatory obligations to the Environmental Protection Agency, has released its Consumer Confidence Report, also known as the annual Water Quality Report, for 2018.
Although much of historical New Orleans is cause for celebration, the age of her water pipes is not. To give residents a better understanding of the extent of the water system’s age, the Sewerage and Water Board (SWBNO) has published an interactive map of the distribution system. Search for your address to see the approximate age of the water mains that run beneath your street.
SWBNO will receive $50 million in immediate funds, which will alleviate the strain on our drainage operating budget by covering debt repayment and priority projects as we head into hurricane season. Recurring funds, in the amount of approximately $26 million annually, will close significant gaps in our capital needs and move us toward modernization of our drainage system.  We aim to increase our level of service to our customers, and this revenue is a significant tool for keeping us on that course.

View & Pay Your Bill Online

View and pay your bills online, review transaction and payment history, analyze and download water consumption data, and more.

Report Leaks & Field Problems

Report water leaks, sewer leaks or any other related field problems easily and quickly using this online form.

Questions For Us?

Visit our Frequently Asked Questions page for a comprehensive list of the most common questions we receive from our customers.

Are you NOLA Ready?

NOLA Ready is your hub for emergency preparedness and response in New Orleans, managed by the New Orleans Office of Homeland Security and Emergency Preparedness.

Work for S&WB

Interested in applying for a position at S&WB? Want to contribute to providing essential services to the citizens of the city of New Orleans? Find out how you can join our team.

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Upcoming Meetings

Name Date Time
Board of Directors October 16, 2019 09:00 AM
Governance Committee November 13, 2019 TBD AM Tentative
Strategy Committee November 13, 2019 TBD AM Tentative
Audit Committee November 13, 2019 TBD AM Tentative
Finance and Administration Co November 13, 2019 TBD AM Tentative
Pension Committee November 13, 2019 TBD AM Tentative

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