When we can't read your meter, we estimate your bill. We have improved how we do that so that any estimate better reflects how much water you actually used. Continue reading for more details and frequently asked questions.
The Sewerage and Water Board of New Orleans has released a digital map of the city’s drainage system to help residents better understand how we manage storm water. Please explore the map to see where our pump stations stand, what neighborhoods they drain, and where the water goes.
The Sewerage and Water Board, as part of its regulatory obligations to the Environmental Protection Agency, has released its Consumer Confidence Report, also known as the annual Water Quality Report, for 2018.
Although much of historical New Orleans is cause for celebration, the age of her water pipes is not. To give residents a better understanding of the extent of the water system’s age, the Sewerage and Water Board (SWBNO) has published an interactive map of the distribution system. Search for your address to see the approximate age of the water mains that run beneath your street.
SWBNO will receive $50 million in immediate funds, which will alleviate the strain on our drainage operating budget by covering debt repayment and priority projects as we head into hurricane season. Recurring funds, in the amount of approximately $26 million annually, will close significant gaps in our capital needs and move us toward modernization of our drainage system. We aim to increase our level of service to our customers, and this revenue is a significant tool for keeping us on that course.
