The Sewerage and Water Board has approved a Water Help / Plumbing Assistance Program to assist elderly, disabled and economically disadvantaged customers in paying their water bills and making minor plumbing repairs. This program combines customer contributions with Sewerage and Water Board matching funds to create a fund administered by Total Community Action. The Water Help Program contributes up to $200 annually to customers in need by way of a credit to their account, while the Plumbing Assistance Program pays up to $250 annually to the licensed master plumber who is authorized by the Sewerage and Water Board to perform minor plumbing repairs at a customer's home. The Water Help Program covers water and sewer fees, but does not cover City of New Orleans sanitation fees.
Add exactly $1.00 to your monthly payment. If any amount other than $1.00 is added to the payment, it will not be accepted as a contribution, but will become a credit on the bill.
If you wish to contribute more than $1.00 or if you are not a customer, mail a separate payment, indicating that it is to be directed to the Water Help Program, to
Customer Service, Room 122Customers wanting assistance should apply in person to the Plan Administrator for a determination of eligibility.
Total Community Action
Customers who have received a notice of delinquency and are not eligible for the Water Help program may be granted a payment plan.
A payment plan allows you to pay your overdue balance off gradually. To arrange a payment plan, you will be asked to pay 10 percent of your overdue balance up front. The rest of your overdue balance can be scheduled for repayment over six to nine months along with your new bill amounts.
Once a payment plan has been granted, the required monthly payment plus the current monthly water and sewerage charges must be paid by the due date. If the payment is not received by the due date, the meter may be removed without further notice.
The total amount due to the Sewerage and Water Board plus a meter removal/reset fee and a deposit may be required in order to restore service after a payment plan contract has been broken.