At Sewerage and Water Board of New Orleans (SWBNO), we care about the quality of our services, especially the safety of our drinking water. The purpose of our annual Consumer Confidence Report is to share our 2023 water quality results with our customers and reassure you that the drinking water we provide is safe.
To request a printed copy of the report, email outreach@swbno.org or complete a request form at swbno.org/Form/ConsumerConfidenceReportRequest
In addition to water quality results, the report includes:
- Finalized FAS Rule Updates
- The Drinking Water Treatment Process
- Lead Safety Guidance
- Smart Metering Program Progress
- Power Complex Status
- Customer Service Resources
CLEAN DRINKING WATER IS OUR LIFE’S WORK
As a drinking water agency committed to public health, providing quality drinking water is our top priority. SWBNO is proud to produce a Consumer Confidence Report each year to help our customers understand the importance of our water system, the quality of our drinking water, and other important utility updates.
Escanee el código QR o visite SWBNO.org/2023WaterQualityReport para leer nuestro informe anual de confianza del consumidor, un documento con información importante sobre su agua potable.
Quét mã QR ho?c truy c?p SWBNO.org/2023WaterQualityReport d? d?c báo cáo ni?m tin ngu?i tiêu dùng hàng nam c?a chúng tôi - m?t tài li?u có thông tin quan tr?ng v? nu?c u?ng c?a b?n.
LEAD SAFETY AND AWARENESS
As a drinking water agency committed to public health, SWBNO recognizes the risk lead can present to our customers, so we have been actively taking steps for years to protect our community. SWBNO treats the water it produces to reduce corrosion and minimize the tendency for lead to dissolve into it.
Water quality tests show there is no detectable lead in the water that leaves our treatment plants. However, there is a potential that lead can make it into your water somewhere between our plant and your tap.
SOURCES OF LEAD
Lead in drinking water is primarily from materials and components associated with service lines and home plumbing. SWBNO is responsible for providing high-quality drinking water but cannot control the variety of materials used in plumbing components.
It is important to be aware of your privately owned plumbing. Some older buildings in New Orleans may still have lead pipes and fixtures. You can take responsibility by identifying and removing lead materials within your home plumbing and taking steps to reduce your family’s risk.
GET A FREE LEAD TESTING KIT
Free Lead Testing Kits are for residential locations in Orleans Parish only. You do not need to own your home or receive a SWBNO bill to get a free testing kit.
Contact 52-WATER or complete our online form: swbno.org/Form/LeadTestingKitRequest
- A test kit with instructions will be mailed to your address.
- Kits are delivered by USPS, and return postage is provided. A signature is not required for delivery.
- Results from lead testing may take approximately six to eight weeks. All results are provided by mail.
- If your results are above the EPA’s action level, you will also receive notification by phone or email.
MORE QUESTIONS ABOUT WATER QUALITY?
Visit online: swbno.org/Reports/WaterQuality
Call: (504) 52-WATER
Email: waterinfo@swbno.org