Press Releases

Precautionary Boil Water Advisory Issued for the East Bank of New Orleans

For Immediate Release: Saturday, November 17 2018

NEW ORLEANS-The Sewerage & Water Board of New Orleans (SWBNO) has issued a precautionary boil water advisory for East Bank of New Orleans.

Residents in the affected area are advised not to consume tap water until further notice. Use bottled or boiled water to drink, cook, clean food or brush teeth. Residents with compromised immune systems should also use safe water to wash hands, shower or bathe.

The Louisiana Department of Health (LDH) on Aug. 1, 2018 raised the threshold for minimum public water system pressure from 15 pounds per square inch (psi) to 20 psi. SWBNO, in partnership with LDH, issues boil water advisories out of an abundance of caution whenever water pressure drops below 20 psi.

A power loss to water distribution system pumps 2 and 3 at Claiborne Station caused a loss of power to the water distribution system at 6:22 am. The Water Tower held water system pressure for 20 minutes from 6:22 am to 6:42am.

Pressure dropped below 20 psi at 6:42 a.m. at sites in the East Bank of New Orleans.

Pressure returned to normal at 6:50 a.m.

Healthy adults should take the following precautions:

Washing hands:  Use soap and tap water, dry hands then apply hand sanitizer; the safest option is to wash with bottled or boiled water.

Showering or bathing: Be careful not to swallow any water. Infants, young children and disabled persons should be supervised to ensure water is not ingested. Residents with open wounds, chronic illness or weakened immune systems should use boiled or bottled water to bathe until the advisory is lifted.

Customers in other areas of the city are not affected and do not need to boil their water.

SWBNO will notify residents when the boil water advisory is canceled. If you have any questions, please call 52-WATER (504.529.2837).

We agree with the recommendations of LDH that it is prudent to issue these advisories out of an abundance of caution.  The concern is that a pressure drop inside a water pipe could allow contaminants to enter.  SWBNO also adds chlorine to water to combat contamination. Staff maintain a high chlorine residual in the water distribution system to prevent bacteriological growth.



Bring water to a rolling boil in a clean container for a full minute. If the water has a flat taste afterward, shake it in a bottle or pour it from one container to another.

Please review general and LDH recommendations for managing a boil water advisory at


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