On November 15, 2024, the Sewerage and Water Board of New Orleans upgraded all online customer accounts to improve your experience. This is part of our larger effort to modernize our utility and be more transparent about how bills are generated.

As we install more smart meters throughout the city, more customers will have access to their hourly water use data through their new online account. Together, your smart meter and your new customer account will put you in the driver's seat of your water use and, ultimately, your bill.

You will need to create a new account. The new system is not connected to your old profile, so you’ll get to select new login credentials and re-set your payment methods. Your old information will not transfer over.

To protect your data during this switch, we will turn off AutoPay and/or e-bill preferences for all customers on November 15, 2024, at 6 a.m. To restart your AutoPay or e-bill status, you will need to activate your new account and opt in to those settings again.

Once we make the switch, all account users can:

• Activate your new online account.
• Add your payment methods to pay online.
• Select your payment preferences, including e-bill and AutoPay.
• Update contact information.

The new system is not connected to your old profile. You will need to create a new account. When you re-register, you can select any login credentials you’d like, as long as they meet the requirements.

Your new online account will put you in the driver’s seat, giving you more control of your water use and, ultimately, your bill. With all your water use and account information at your fingertips, you won’t need to wait for a customer service representative to have your questions answered. With modern account management tools, you can:

• Continue easily paying your bill online
• Link multiple accounts to one profile for easier management
• Access to past billing
• Sign up for water outage and construction alerts s

Once you have a smart meter, you’ll have access to even more features, including:

• Access your water use data anywhere, anytime
• Better understand your water use habits
• Learn how your water use impacts your bill
• Set up customized alerts to manage your budget
• Early leak detection

Activate your new account by following these steps:

• Visit myaccount.swbno.org (or click MyAccount on SWBNO.org)
• Select "Existing Customer - Create a Profile."
• Complete the form. You'll need your:
• Account number
• Last name or company name (as seen on your bill)
• Service address
  All of this information can be found on your most recent bill.
• Preferred email
• You can select any username and password that meets the requirements--it does not need to match your previous login credentials.
• Click Submit. You'll be directed to sign in to your new account.

Our new online account platform is not connected to your old account, so your old information will not transfer over. You’ll have the opportunity to add your most recent payment information and set your payment preferences to what works best for you, including AutoPay and/or e-bill status.

To make this switch, AutoPay and/or e-bill preferences were turned off on November 15, 2024, at 6 a.m.

The new online account experience is web-based with a mobile feature. On mobile, customers can access their online account through their web browser.

If you have multiple SWBNO accounts you can link them under one online profile to manage them easily in one place, instead of having to login to two different accounts. Check out this video to learn more. https://www.youtube.com/watch?v=3zHqb1Ng-Cg

Customers with multiple SWBNO accounts only need one online profile. The new billing system allows customers to link multiple accounts to the same profile and navigate between their different accounts for easier management. Just follow the steps below:

• Log in to your account at https://myaccount.swbno.org
• Click on Profile in the left menu.
• Click on Account Settings
• Scroll down to “Add an Account”
• Complete the form by adding your account number and last name / company name (as seen on you bill)
• Click Save.
• All the accounts you add should be available in the dropdown under Account in the top left corner of the page.

Your new smart meter will automatically send your water use information to SWBNO and your new online account. Once you sign up, you will have all your water use and account information at your fingertips. Your new smart meter and online account will put you in the driver’s seat, giving you more control over your water use and, ultimately, your bill.

Learn more about smart meters at www.swbno.org/Projects/SmartMetering

You can sign up for your new customer account right away, without waiting for your smart meter installation. While the full range of features will be available once your smart meter is installed and you've gathered about six months of data, you can still enjoy the convenience of paying your bill online through your account in the meantime!

If you just had a smart meter installed, the full range of features will be available once your smart meter we’ve collected several months of data.

When you receive your first bill based on smart meter data, you may notice a difference in the water use recorded compared to previous bills. Our older meters tended to under-record water use. Smart meters are more precise, and they can detect smaller amounts of water going through your meter, including leaks. The more accurate smart meter readings may impact your bill.

Check out this video to learn more.

Our new online account platform is not connected to any old profiles. To protect your data, we did not transfer over any of your login or billing information.

To make this switch, we turned off AutoPay and/or e-bill preferences for all customers on November 15, 2024, at 6 a.m. To restart your AutoPay or e-bill status, you will need to activate your new account and opt in to those settings again.

To sign up for an online account, customers need to provide their account number. If you are a renter whose landlord acts as the account holder, encourage your landlord to sign up for the account so they can share your water use data with you when needed.

Click “forgot username” under the login button to retrieve your username by entering your email address. You will receive an email with your username.

 

Click “forgot password” under the login button to retrieve your username by entering your username and email address. You will receive an email to reset your password.

 

Multiple unsuccessful attempts to log into your account will result in the account being locked out for a short period of time. If you continue to be locked out, please contact Customer Service or call 52-WATER, and they will unlock the account for you.

On November 15, 2024, the Sewerage & Water Board of New Orleans upgraded all online customer accounts with a new platform. You must re-register for the new account. Your old credentials do not automatically transfer over.

To register for your new online account, click “create a profile” on the login page.

When registering for a new account make sure your username and password meet the following requirements:

Username

• Must be 5 to 30 characters.
• It can consist of a combination of letters and numbers.
• It can include the following characters ^.$#@-_.

Password

• Must be 8 to 30 characters with at least one:
• lowercase letter,
• uppercase letters, and
• number.
• May also include the following characters: !.#%&*.

To set up payment methods on your online account, follow these steps:

• Log in to your account at https://myaccount.swbno.org
• Click on Payments in the left menu.
• Click on Payment Methods.
• Select the type of payment method you would like to add.
  
• Fill in your payment information and save.

Check out this step-by-step video: https://www.youtube.com/watch?v=zfOMB_Eq-Bk

To sign up for auto-pay, follow these steps:

• Log in to your account at https://myaccount.swbno.org
• Click Automatic Payments in the left menu.
• Click Edit on the far right.
• Select the payment method you’d like to use from the dropdown. If you’d like to add payment methods, see “How do I set up payment methods?”
• Review the terms and conditions and select yes.
• Save your automatic payment set-up.

Check out this step-by-step video: https://www.youtube.com/watch?v=8LL29AF3hD8

To sign up for paperless billing, follow these steps:

• Log in to your account at https://myaccount.swbno.org
• Click on Profile in the left menu.
• Click Billing Preferences.
• Select Yes with the leaf icon.
  

   
• Review the terms and conditions and check the box if you agree.
• Save your changes.
• Check out this step-by-step video: https://www.youtube.com/watch?v=8LL29AF3hD8

Residential customers without a smart meter now have the opportunity to opt into a temporary fixed-rate billing plan, offering consistency in their monthly bills until the utility upgrades their meter. The monthly fixed rate is calculated using the past 12 months of water usage, excluding any open disputes. If a customer believes the fixed rate calculation included a previously disputed bill, the customer can request a review. SWBNO’s customer service team will verify whether the bill is eligible for removal.

Your AutoPay and e-billing status may take up to three hours to update on your Account summary after you have signed up.

With our new update we are starting from scratch. You will need to go into the system and update your preferences and payment information.

Our payment process charges a fee of $4.00 for credit card payments and $0.50 for eCheck payments. The fees will be waived if you setup auto-pay on your account(s).

To see previous bills, navigate to Billing in the left menu and select Billing History. Click on any date listed to view the bill for that month. A PDF copy of the bill should open in a new tab. Please note, bill PDFs may take a few seconds to load.

If you’d like to see a bill from more than two years ago, please contact customer service.

When you make a payment, you will receive an invoice number which serves as confirmation that the payment was made successfully.