Kind of Work
Entry level customer service work in a high volume call center at the Sewerage & Water Board. Work involves receiving, processing, and responding to service requests and agency informational inquires received from the public via the telephone, in-person, facsimiles, e-mails, and other electronic services; and related work as required. This position will not handle police, fire or ems related public safety calls.
Note: Employees in this classification will work a fixed or rotating shift and may work weekends. Work during emergencies is required.
Note: Allocations of this classification are limited to the Sewerage and Water Board's call center.
Minimum Qualifications
High School Diploma or a GED issued by a US State Department of Education.*
Six months of customer service experience.
* Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.
This position requires a one (1) year probationary period.
Kind of Examination
A qualifying computerized keyboarding test with a minimum score of sixteen (16) words per minute after the deduction of errors, and a written test weighted 100%.
Applicants must pass the written test in order to be admitted to the computerized keyboarding test.
This is an original entrance examination.