SWBNO launches Customer Care Pay Plan for customers impacted by COVID-19, economic downturn

Understanding the deep impact of the economic downturn caused by the COVID pandemic, the Sewerage and Water Board of New Orleans (SWBNO) has developed its Customer Care Pay Plan to give customers extra flexibility to pay off any outstanding balances. It is also an opportunity to provide a pathway for longer-term delinquent account holders to return to good standing.

“We want to treat our customers with compassion while also exercising sound business sense to return this utility to a stable financial position,” Executive Director Ghassan Korban said.

For full details on the Customer Care Pay Plan, click here.

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